PRIVACY POLICY
Last updated: September 2026
Introduction
This Privacy Policy (Policy) describes how Insulation Assist, a company operating in the North American market ("Company," "we," and "our"), processes, collects, uses and shares personal data when using this website www.insulationassist.com (the "Website"). Please read the following information carefully to understand our practices regarding your personal data and how we will process data.
Purposes of Processing
What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, "personal data" means any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address, and telephone number.
Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the website and our services. If you have registered with us or submitted a lead inquiry, you will have been asked to agree to provide this information in order to access our services or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our website.
Collecting Your Personal Data
We collect information about you in the following ways:
Information You Give Us
This includes:
- the personal data you provide when you submit a lead inquiry or register to use our website, including your name, postal address, email address, telephone number, and zip code;
- the personal data that may be contained in any video, comment or other submission you upload or post to the website;
- the personal data you provide when you report a problem with our website or when we provide you with customer support;
- the personal data you provide when you correspond with us by phone, email or otherwise.
Information from Social Networking Websites
Our website includes interfaces that allow you to connect with social networking sites (each a "SNS"). If you connect to a SNS through our website, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
Information Automatically Collected
We automatically log information about you and your computer or mobile device when you access our website. For example, when visiting our website, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our website, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our website. We collect this information about you using cookies.
Automated Decision Making and Profiling
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
Cookies
What are cookies?
We may collect information using "cookies." Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our website; and (2) third party cookies, which are served by service providers on our website, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
Using Your Personal Data
We may use your personal data as follows:
- to operate, maintain, and improve our website, products, and services;
- to manage your account, including to communicate with you regarding your account, if you have an account on our website;
- to connect you with vetted insulation contractors in your local area based on the information you provide;
- to respond to your comments and questions and to provide customer service;
- to send information including technical notices, updates, security alerts, and support and administrative messages;
- with your consent, to send you marketing emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time;
- as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property;
- for analysis and study services; and
- as described in the "Sharing of your Personal Data" section below.
Sharing Your Personal Data
We may share your personal data as follows:
- Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so. This includes sharing your inquiry details with vetted local insulation contractors in your area.
- Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.
Third Party Sites
Our website may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.
Security
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the Internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us.
Retention
We will only retain your personal data for as long as reasonably required for you to use the website unless a longer retention period is required or permitted by law (for example for regulatory purposes).
Our Policy on Children
Our website is not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
Your Rights
Depending on your state of residence, you may have the following rights with respect to your personal data:
- Opt-out. You may contact us anytime to opt-out of direct marketing communications, automated decision-making/profiling, or new processing beyond the original purpose.
- Access. You may access the information we hold about you at any time by contacting us directly.
- Amend. You can contact us to update or correct any inaccuracies in your personal data.
- Move. Your personal data is portable — you can request to move your data to other service providers.
- Erase and forget. In certain situations, you can request that we erase your data.
Complaints
We are committed to resolving any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy, please contact us at admin@insulationassist.com. We will reply to your complaint within 30 days.
Contact Information
We welcome your comments or questions about this Policy. You may contact us at:
Email: admin@insulationassist.com